Effective Date: 6/27/2026
Last Updated: 9/9/2026
This Privacy Policy ("Policy") is incorporated by reference into, and forms part of, the PupSkies Terms of Service ("Terms"). Capitalized terms not defined in this Policy have the meaning given in the Terms. This Policy explains what personal information PupSkies, LLC, a Wyoming limited liability company ("PupSkies," "we," "us," or "our"), collects through pupskies.com and the PupSkies platform (the "Platform"), how we use and share that information, and the choices available to you.
1.1 Site Visitor Data. Information collected from visitors to pupskies.com, including through cookies and analytics, regardless of whether the visitor creates an account.
1.2 Account Data. Information PupSkies collects directly from Customer and its Authorized Users in connection with registering for, administering, and paying for the Platform, such as name, business email, company name, role, and billing information.
1.3 Customer Data. Information that Customer or its Authorized Users upload, input, or transmit to the Platform in the course of using it, including breeder records, flight nanny records, transport records, and information about Customer's own clients, personnel, and pets. PupSkies processes Customer Data solely as a service provider on Customer's behalf and in accordance with the Terms. Customer, not PupSkies, is the business or controller responsible for that data under applicable law. See Section 4.
2.1 Information You Provide. Name, business email address, phone number, company name, job title, and billing and payment details, processed by our third-party payment processor; PupSkies does not store full payment card numbers. We also collect information you submit through support requests, surveys, or communications with us.
2.2 Information Collected Automatically. When you use the Platform or visit pupskies.com, we automatically collect log data, IP address, browser and device type, pages viewed, time stamps, and similar usage data through cookies and similar technologies, as described in Section 8.
2.3 Customer Data. As described in Section 1.3, the Platform processes Customer Data uploaded by Customer and its Authorized Users, which may include personal information about pet owners, breeders' clients, flight nannies, and pets.
2.4 Information from Third Parties. We may receive limited information from third-party services that Customer or PupSkies integrates with the Platform, for example a payment processor confirming a successful charge, subject to that third party's own privacy practices.
We use Site Visitor Data and Account Data to:
(a) provide, maintain, and support the Platform;
(b) create and administer accounts and process payments;
(c) respond to inquiries and provide customer support;
(d) send service, security, and administrative communications;
(e) send product updates and marketing communications, which you may opt out of at any time;
(f) monitor, analyze, and improve the Platform's performance and security;
(g) detect, prevent, and investigate fraud, abuse, or violations of the Terms; and
(h) comply with legal obligations.
We use Customer Data solely to provide, maintain, and support the Platform in accordance with Customer's instructions and the Terms, and as described in Section 4.
4.1 PupSkies Is a Processor, Not a Controller, of Customer Data. With respect to personal information contained in Customer Data, Customer is the business, controller, or data owner under applicable law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA") and comparable state and international privacy laws, and PupSkies acts solely as a service provider or processor acting on Customer's instructions.
4.2 Customer's Responsibility. Customer is responsible for providing any privacy notices to, and obtaining any consents required from, its own clients, breeders' customers, personnel, and any other individuals whose personal information Customer uploads to the Platform. PupSkies has no direct relationship with, and does not independently market to, the individuals whose data is contained in Customer Data.
4.3 No Independent Use of Customer Data. PupSkies will not use, sell, or share Customer Data for any purpose other than providing the Platform under the Terms, except that PupSkies may use Customer Data to create Aggregated Data as permitted under Section 5.3 of the Terms, which does not identify Customer or any natural person.
4.4 Requests from Individuals. If PupSkies receives a privacy request, such as a request to access or delete personal information, directly from an individual whose information is contained in Customer Data, PupSkies will refer the request to the applicable Customer and provide reasonable assistance to Customer in responding, consistent with the Terms.
We do not sell personal information, and we do not share Site Visitor Data, Account Data, or Customer Data for cross-context behavioral advertising. We may disclose information to:
(a) Service Providers. Vendors that perform services on our behalf, such as cloud hosting, payment processing, customer support tooling, and analytics, under contractual confidentiality and use restrictions.
(b) Legal and Safety. Government authorities, law enforcement, or other third parties where required by law, subpoena, or court order, or where we believe disclosure is necessary to protect the rights, property, or safety of PupSkies, our Customers, or others.
(c) Business Transfers. A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality obligations consistent with this Policy.
(d) With Consent. Any other third party where you or Customer has directed or consented to the disclosure.
5.1 Mobile Information and Messaging Consent. Mobile phone numbers, SMS opt-in records, and messaging consent are never sold or shared with third parties or affiliates for their marketing or promotional use. Messaging providers process this information only as needed to deliver requested updates on our behalf; they may not use it for their own marketing.
5.2 Transport Notifications. PupSkies uses the recipient's phone number, email address, booking details, and consent record to send transactional transport updates, including confirmation, pickup, flight, landing, and delivery notifications. The transport operator must obtain the pet owner's agreement before entering their contact details and must confirm that agreement using the notification-consent checkbox when creating the booking. Providing a phone number alone is not consent. Message frequency varies with booking activity. Message and data rates may apply. Reply STOP to stop SMS messages or HELP for assistance. Consent is not a condition of purchase. For help, contact support@pupskies.com. We do not send marketing or promotional SMS through this program.
We retain Account Data for as long as Customer's account remains active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained and deleted in accordance with Section 10.4 of the Terms: export is available for thirty (30) days following termination, after which PupSkies may delete Customer Data from production systems, subject to standard backup retention cycles.
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We and our service providers use cookies, web beacons, and similar technologies to operate the Platform, remember preferences, authenticate sessions, and analyze usage. Most browsers allow you to refuse or delete cookies; doing so may limit functionality of the Platform or pupskies.com.
9.1 State Privacy Law Rights. If you are a resident of a U.S. state that grants statutory privacy rights, including California, Colorado, Connecticut, Utah, Virginia, or another state with a comparable consumer privacy law, you may have the right to request access to the categories and specific pieces of personal information we hold about you, request correction of inaccurate personal information, request deletion of personal information subject to legal exceptions, and not be discriminated against for exercising these rights.
9.2 Scope of Rights. These rights apply to Account Data and Site Visitor Data that PupSkies controls. If your personal information is contained in Customer Data, contact the relevant Customer, the breeder, flight nanny company, or pet transport operator that uploaded your information, directly; PupSkies will assist that Customer as described in Section 4.4.
9.3 How to Exercise Rights. Submit requests to info@pupskies.com. We may need to verify your identity before processing a request.
The table below summarizes the categories of personal information PupSkies has collected in the preceding twelve (12) months, consistent with the CCPA's notice-at-collection requirements. PupSkies has not sold or shared any of these categories for cross-context behavioral advertising.
| Category | Examples | Source | Business Purpose | Disclosed To |
|---|---|---|---|---|
| Identifiers | Name, business email, phone number, IP address, account ID | Account; Site Visitor | Account administration, communications, security | Service providers |
| Commercial Information | Subscription tier, billing and transaction history | Account | Billing, account management | Payment processor |
| Internet or Network Activity | Usage data, log data, device/browser data, cookies | Automatically collected | Analytics, security, product improvement | Analytics and hosting providers |
| Professional/Employment Information | Company name, job title, industry segment (breeder, flight nanny company, pet transport operator) | Account | Account setup, customer support | Internal use only |
| Geolocation Data (general) | Approximate location derived from IP address | Automatically collected | Fraud prevention, localization | Service providers |
| Customer Data (processed as service provider) | Pet, breeder, flight nanny, and transport records uploaded by Customer | Customer / Authorized Users | Provide the Platform per Customer's instructions | Service providers, as directed by Customer |
The Platform is intended for business use and is not directed to, or intended for use by, individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it.
PupSkies is based in the United States, and Account Data, Site Visitor Data, and Customer Data are primarily processed and stored in the United States. If you access the Platform from outside the United States, your information will be transferred to, processed, and stored in the United States, which may have data protection laws different from those of your jurisdiction.
The Platform and pupskies.com may contain links to or integrations with third-party websites and services. This Policy does not apply to those third parties, and we encourage you to review their privacy practices independently.
We may update this Policy from time to time. We will post the updated Policy with a new "Last Updated" date and, for material changes, provide notice consistent with Section 15.1 of the Terms. Continued use of the Platform after the effective date of an update constitutes acceptance of the update.
This Policy is incorporated into and governed by the PupSkies Terms of Service. Any dispute regarding this Policy is subject to Section 17 (Dispute Resolution) and Section 18 (Governing Law; Venue) of the Terms, which designate Wyoming law and Wyoming venue.
Questions about this Policy or requests regarding your personal information should be directed to info@pupskies.com.