Privacy Policy

Last updated: June 11, 2026

PupSkies ("we," "us," or "our") operates the platform at pupskies.com and app.pupskies.com. This Privacy Policy explains how we collect, use, and protect your information when you use our pet transport management services.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number
Pet information (name, breed, weight, age, special needs)
Travel details (origin, destination, travel dates)
Pickup and delivery addresses
Payment information (processed securely via Stripe — we do not store card details)

How We Use Your Information

We use the information we collect to:

Coordinate and manage in-cabin pet transport bookings
Send transactional SMS and email notifications about your booking status
Process payments for transport services
Provide real-time tracking updates for your pet's transport
Communicate with you regarding your bookings

SMS Notifications

By providing your phone number in connection with a booking, you consent to receive transactional SMS messages from PupSkies regarding your pet's transport. These messages include booking confirmations, pickup notifications, flight status updates, and delivery confirmations. We do not send marketing or promotional SMS messages.

Message and data rates may apply. You may opt out at any time by replying STOP to any message.

Information Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information only as necessary to provide our services:

With pet transport attendants assigned to your booking
With payment processors (Stripe) to complete transactions
With SMS and email delivery providers (Twilio, SendGrid) solely to send notifications
As required by law or to protect our legal rights

Data Security

We implement industry-standard security measures to protect your information. All data is transmitted over encrypted connections (HTTPS). Payment processing is handled entirely by Stripe and we never store card details.

Data Retention

We retain booking and personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@pupskies.com.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@pupskies.com.

PupSkies — Every pet. Every flight. Fully managed.